I am wondering what the general opinion and practice is for something that I have seen done different ways with strong beliefs in each direction.
scenario: an RFC covers a deployment that wil...
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Just released is the first in a new 5 part series of special ITIL V3 Reports.
The first report is entitled:
ITIL V3 Service Operation - Design Guidelines.
This new 55 page report con...
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A new application must be implemented in an organisation. How should this be done? Introduce it gradually or stop everything and implement it straight in the operational stages?
...
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The life of an application in the application portfolio starts as being something that gives the business an advanatge over it's competitiors or brings something inovative to the business.
How ...
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Your thoughts are greatly appreciate towards “Framework(s) for IT Strategy formulation”. What are some of the best practises, methods and analytic tools to formulate an IT strategy framework?
...
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Hi,
I'm an analyst working on a business report to understand the adoption trends of
IT best practices frameworks. These may include but are not limited to:
ITIL
Application Service ...
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Not wanting to sound like a salesman for these guys, but finally a full self study course for ITIL Version 3 has been published:
http://itil.certification.info [http://itil.certification.info]...
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One development that seems to have sneaked in since the release of version 3 at the end of May has been the release of PDF versions:
I stumbled upon this on one of the open sites:
http://iti...
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Hi all
could anyone mention whats the difference between Service management and developing
Thanks in Advance
...
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I've just received ITSM.TV's newsletter on this (we were going do one, darn it). It looks like the beast has finally arrived.
Abridged extracts:
_____________________________________
T...
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We have just launched a free and open course on ITIL that you may visit in: http://itil.osiatis.es/ITIL_course [http://itil.osiatis.es/ITIL_course]>
Let me know what is your opinion about it ...
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I'm seriously considering a netequalizer, but want to get some feedback from people who have actually used it. Has it worked well, is it easy to set up and maintain, etc.? Basically, would you rec...
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"More on ITIL Version 3 certification from Pink Elephant, so good on Pink for giving us some transparency into their thinking. Unfortunately that thinking is a bit alarming. OGC's and APMG's failu...
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Hi there,
Found a great Podcast on "How To Implement a Service Catalog" over at:
http://www.ITServicePodcasts.com [http://www.ITServicePodcasts.com]>
It's actually an interview with ...
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Hi,
If you need guidelines for developing an IT Service Catalogue from scratch you're welcome to benefit from my guidelines.
They're available at the SLMINFO website (http://www.slminfo.co...
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Hi All,
I owe an Apology in Advance if I am wasting your precious time with my queries.
I have a question on change success criterion, is a backed out change a successfull c...
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Just a heads up that the first issue has been published today. The ITIL and ITSM Newsletter is a quarterly publication (approximate) covering all aspects of IT Service Management.
Included i...
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A recent feedback comment sent to the IT Skeptic read:
Quote:
Isn't withholding your name the same as lambasting ITIL for not providing ROI? If you have something and bel...
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Hello,
I am currently studying Business Information Systems Management at Bournemouth University and I am in my final year and in the process of completing my dissertation. If you could assis...
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Hi,
I am looking for some Job consultants contacts in the USA for ITSM/ITIL related jobs.
Would appreciate if you could provide any information regarding the above (website or any other co...
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Can someone be upfront and tell me if the partition that XP's chkdsk scanned and 'fixed' that produced lots of .chk files can be recovered ? or is the data already over written ?
It happened ...
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We want to track what versions of CIs are installed where obviously, and not just in production.
So for instance, we have software CI entered as xyz Version 1.0 installed on server CI abc an...
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Right now, our thinking is that Standard changes still require an RFC to be filled out for tracking purposes, but obviously pre-approved, we just want to know what people are doing and when but no...
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Hello, first post as I am currently defining and implementing Change and Configuration Management in our organization and am trying to learn and do the best I can to ensure I have covered all area...
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SAP Training in Chennai, TRAINERP@rediffmail.com [mailto:TRAINERP@rediffmail.com]>
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