Before reading this, see the recent article on this site [http://www.itsmwatch.com/itil/article.php/3646441]> and the definition of PinkVerify [http://www.pinkelephant.com/en-AU/PinkVerify/PinkV...
[Tags: No tags defined yet] - Be the first to Tag this threadAdd TagsCancel
*Note: Tags must be comma (,) seperated. For example: boardtracker, forum search, search engine
Dear all,
Does anyone knows a FREE software which can monitor and report / alert via email
Server Errors
Disk space
Server Reboot
Software failures
and other monitoring tasks.
...
[Tags: No tags defined yet] - Be the first to Tag this threadAdd TagsCancel
*Note: Tags must be comma (,) seperated. For example: boardtracker, forum search, search engine
Our company has had trouble improving our security and performance in our IT environment. While researching ways to fix this, I came across this blog written by Bakman on the topic. He really hits...
[Tags: No tags defined yet] - Be the first to Tag this threadAdd TagsCancel
*Note: Tags must be comma (,) seperated. For example: boardtracker, forum search, search engine
BSI have published their prospective standard for IT Service Continuity Management.
PAS 77 is described as: "An effective IT service continuity management (ITSCM) system safeguards the perform...
[Tags: No tags defined yet] - Be the first to Tag this threadAdd TagsCancel
*Note: Tags must be comma (,) seperated. For example: boardtracker, forum search, search engine
FREE Breakfast Seminar.
22nd November 2006 - Arsenal Emirates Stadium, London
With recent research showing CMDB adoption set to double next year, Devoteam Tertio are hosting a Free breakfast...
[Tags: No tags defined yet] - Be the first to Tag this threadAdd TagsCancel
*Note: Tags must be comma (,) seperated. For example: boardtracker, forum search, search engine
I wrote this in response to 'IT Skeptic' at http://www.itsmwatch.com/itil/artic...11700_3635131_1 - an article suggesting that ITIL is not 'Best Practice':
I enjoyed your article on ITIL as a ...
[Tags: No tags defined yet] - Be the first to Tag this threadAdd TagsCancel
*Note: Tags must be comma (,) seperated. For example: boardtracker, forum search, search engine
I anyone going to the ITSMF Conference in Salt Lake City? I'm weighing the option of attending and was curious as to what other attendees thought.
...
[Tags: No tags defined yet] - Be the first to Tag this threadAdd TagsCancel
*Note: Tags must be comma (,) seperated. For example: boardtracker, forum search, search engine
ISO/IEC 20000 - Explained.
*Free Audio Download and PDF Transcript*
I recently collaborated with David Clifford, a regarded Industry Expert on ISO/IEC 20000, to produce the exclusive infor...
[Tags: No tags defined yet] - Be the first to Tag this threadAdd TagsCancel
*Note: Tags must be comma (,) seperated. For example: boardtracker, forum search, search engine
Hi everyone,
I want to implement the service level management process in the Service Support department of my company (it's a software house)...
I know some concepts about ITIL, but i'm h...
[Tags: No tags defined yet] - Be the first to Tag this threadAdd TagsCancel
*Note: Tags must be comma (,) seperated. For example: boardtracker, forum search, search engine
I have several scripts for sale. I am selling them for reasonable prices. If you are interested please see below. For more information and demos on the scripts please send an email to bestscrip...
[Tags: No tags defined yet] - Be the first to Tag this threadAdd TagsCancel
*Note: Tags must be comma (,) seperated. For example: boardtracker, forum search, search engine
Hi all,
Can you please explain what metadat is allabout with respect to CMDB .In what form will CMDB metadata be presented (like DB tables or XML or any other format)
Appreciate if you c...
[Tags: No tags defined yet] - Be the first to Tag this threadAdd TagsCancel
*Note: Tags must be comma (,) seperated. For example: boardtracker, forum search, search engine
Hi All,
I'm new to this forum... would like to seek enlightment on the following question:
Best Endeavor verus Best Effort in Service Delivery... how do we define the difference between both?
...
[Tags: No tags defined yet] - Be the first to Tag this threadAdd TagsCancel
*Note: Tags must be comma (,) seperated. For example: boardtracker, forum search, search engine
Hi,
I've just posted a list of top tips and some advice for people who are going to take the ITIL Managers (Masters) Exam soon.
For example:-
Did you know - examiners most commented ...
[Tags: No tags defined yet] - Be the first to Tag this threadAdd TagsCancel
*Note: Tags must be comma (,) seperated. For example: boardtracker, forum search, search engine
Hi experts,
I have some questions for you:
What are the key aspects to report upon on departmental sevice reporting ( on a monthly basis)
For the board and senior management how should t...
[Tags: No tags defined yet] - Be the first to Tag this threadAdd TagsCancel
*Note: Tags must be comma (,) seperated. For example: boardtracker, forum search, search engine
Hello all i got a question, hoping someone could answer it.
I am currently busy with the Service Level Management proces.
At the end of the road i have to write a conclusion and advise about t...
[Tags: No tags defined yet] - Be the first to Tag this threadAdd TagsCancel
*Note: Tags must be comma (,) seperated. For example: boardtracker, forum search, search engine
Hello,
Was reading some ITIL service desk processes. The author referred to Functionally escalated request as '2nd Line'
Is this correct according to ITIL & where can I get a reference...
[Tags: No tags defined yet] - Be the first to Tag this threadAdd TagsCancel
*Note: Tags must be comma (,) seperated. For example: boardtracker, forum search, search engine
Hi,
How do you measure the maturity of your service desk function?
...
[Tags: No tags defined yet] - Be the first to Tag this threadAdd TagsCancel
*Note: Tags must be comma (,) seperated. For example: boardtracker, forum search, search engine
to see what i mean, see http://www.itilskeptic.org
...
[Tags: No tags defined yet] - Be the first to Tag this threadAdd TagsCancel
*Note: Tags must be comma (,) seperated. For example: boardtracker, forum search, search engine
For all ITIL Foundation Students:-
I've just added a link to an excellent self-test resource - that lets you answer 40 ITIL Foundation Questions.
- You see whether you are right or wrong...
[Tags: No tags defined yet] - Be the first to Tag this threadAdd TagsCancel
*Note: Tags must be comma (,) seperated. For example: boardtracker, forum search, search engine
Hey, Just passed the ITIL Foundation Exam! WooHoo!
Anyhow, I am working on agreement for the definition of Level 1, Level 2, Level 3, etc from an incident management perspective. Tons of lite...
[Tags: No tags defined yet] - Be the first to Tag this threadAdd TagsCancel
*Note: Tags must be comma (,) seperated. For example: boardtracker, forum search, search engine
i want to know how two different access rourters are configured
...
[Tags: No tags defined yet] - Be the first to Tag this threadAdd TagsCancel
*Note: Tags must be comma (,) seperated. For example: boardtracker, forum search, search engine
Hello all,
I am currently implementing the Service Level Management proces in a small organisation. So far no problems with implementing and everything is going great. Currently I am writing ...
[Tags: No tags defined yet] - Be the first to Tag this threadAdd TagsCancel
*Note: Tags must be comma (,) seperated. For example: boardtracker, forum search, search engine
On Wednesday 10th May, I am hosting an ITIL Implementation Strategies Teleseminar.
It's going to be 2 hours of strategies, tips and hints on how best to implement ITIL.
Seating is limite...
[Tags: No tags defined yet] - Be the first to Tag this threadAdd TagsCancel
*Note: Tags must be comma (,) seperated. For example: boardtracker, forum search, search engine
When streamlining the CTI's for a large company, how does one properly analyze a large amount of CTI's and accurately streamline them to fit a company who's culture isn't adapting well to ITIL and...
[Tags: No tags defined yet] - Be the first to Tag this threadAdd TagsCancel
*Note: Tags must be comma (,) seperated. For example: boardtracker, forum search, search engine
I'm starting this thread - in the hope that many other ITIL Practitioners and Service Delivery People - will add their own personal experience.
If successful, this thread should grow into a va...
[Tags: No tags defined yet] - Be the first to Tag this threadAdd TagsCancel
*Note: Tags must be comma (,) seperated. For example: boardtracker, forum search, search engine
Browse sub-categories 
