Hello Folks,
I wouldn't have to explain the way in which the Change Management process is percieved by the technology teams. Though people have started to realize it's importance and advantage...
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hi to all.,,
Can anyone give me some link for the sharepoint portal server books.
With Thanks.,
R.Chezhian,....
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I currently manage a shift team of operators working around the clock. I have been requested to put in a TV into the operations room, primarily for the quiet periods on the overnight shifts.
I am ...
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Dear All,
I am planning to pursue ITIL Manager's certification. Since it is a written test and not objective type, I would like to go through some sample papers to understand the nature of questio...
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Dear All,
My question is regarding automation of the process of "reviewing production changes for risk assessment and compliance to change management process".
In my opinion, in most of the or...
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Hi Guys
h r u Guys . Can any one explain me the Difference between the R&E Backbone and Commercial Backbone In ISP.What is meant by backbone in ISP. Can Anyone help me in this regard
r...
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Hi ,
Can you please eloborate the below quote with an example. What kind of security is this talking about "each instance of CI data, down to the individual attributes of those instances"
quot...
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I am evaluating a tool from www.service-now.com and I am very impressed indeed, I was wondering if anyone has any thoughts/comments on a hosted itsm tool of this kind....
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Hi all,
I am New to ITIL - CMDB database . I had read some articles about CI's ,etcc..
My question is how to design the schema for ITIL-CMDB DATABASE.
Any sample CMDB schema will be muc...
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Hi everyone,
I'm new to this forum and would like to ask a little favor. We are a company based in Asia and we are looking for an ITIL Instructor who is willing to work full-time or part time wit...
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I came across an excellent powerpoint presentation pack on the following Blog that highlights what we can expect the structure to be of ITIL version 3.
Key points include:-
- What ITIL V3 wil...
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Hi,
Working with a client in a mid-size IT-department on, as a first step, implementing a propper Incident and Problem Management (and Configuration Management) togeter with a good tool. The aim i...
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What I am looking for is to see if anyone out there has done any work on measuring the ratio of incidents solved through problem management. In other words, for every 1,000 incidents logged, what is ...
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Hi all,
I posted this in a separate thread, but thought there might be general interest. There is a free buyer's guide for Service Level Management solutions available at http://www.emausa.com/sl...
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I am just curious if anyone has done an analysis to figure out the true costs of incidents on an organization and if so, what the results where and how they went about it....
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I came across this site by accident and I'm very pleased I did as it has been very informative.
I am a marketing and strategic analyst and have recently taken on a project to evaluate a number of ...
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You know what I'm like about sharing free info and stuff about ITIL...
Well, a colleague e-mailed me today to give me the link to a new specialist search engine that's dedicated to ITIL.
H...
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Hi
What is the difference between the "process improvement model" and the "continuous service improvement process"
One implies "PROCESS" improvement and one implies SERVICE improvement - by...
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Hi. I am reviewing the way in which my company reports its post change reviews. However, having never performed these outside my own company I am interested to know how people conduct theirs. I am ...
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As we know, the OGC has commissioned authors to 'upgrade' ITIL to V3 during 2006.
Although precise details are fairly sketchy - we can learn from the OGC's site that several NEW books are on thei...
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Dear All,
Hope you all had a great Christmas and New Year..
I have recently completed my ITIL Foundation course and am planning to take up further certifications.
I am currently working as...
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Hi, I am new to this forumn and very new to the ITIL/SM subject. My question is where can i get this certification done in India? Is there an online exam? If so what is the proceedure and where (URL)?...
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The long awaited ISO 20000 Service Management Standard has today been published. Based upon the BSI standard, BS15000, it actually comprises two related publications:
ISO 20000-1
This is the "...
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Hi,
I'm a ITSM solution implementer, I want to know the difference of the service request and the request for change.
E.g. a user want to reset his/her password. Is it a service request?
...
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