Hi Folks,
Organizations go through radical changes, reengineering their business processes to stay competitive in the market in terms of critical success factors like cost reduction, service impro...
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A year ago I was working in an ITIL environment that supported a couple of hundred thousand desktops and all the associated infrastructure. ITIL was really good for this and I think it saved a lot of ...
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The latest edition of the ITIL and ISO 20000 Newsletter has just been published. This is an entirely free quarterly (approx) publication which focuses upon these two topics and ITSM generally.
Amo...
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there are many directories on the net. one of them is www.click2info.net
also lots of useful links related to IT services such as;
http://www.click2info.net/directory...x?pr=Computers/
http://...
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Well, the obvious response to this question is... know the answer!
But did you know that multiple choice exams, especially the ITIL Foundation Exam, are actually quite tricky to pass - even if you...
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Hi,
Is anyone currently using Peregrine ServiceCentre to carry out the Configuration Management process of ITIL.
My question is if you know of any drawing tools or software that is compatabl...
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Hello Members,
I am an ITSM Enthusiast and this is the first time I am posting a mesage in this forum. I have a query with reference to my career path and would appreciate your inputs.
I aspir...
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Free Sony/Dell/ or HP Laptop with Participation!!
nice free Sony/Dell/ or HP Laptop with Participation at
Link
- you have to enter your zip code to start offer redemption...
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Hi,
Does any one please share how to develop a IT Service Management System manual. Our company is looking for BS15000 certification
Thanx
Chins...
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I've developed a framework that has been proven to reduce the volume, frequency and impact of incoming problems... it's called the "Seven Sources Of Problems".
I would like you to review it and wr...
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Hello
i am looking for the software to manage cost of it services. I need to store servces, cost, customers and to distribute cost of the services to customers using some drivers.
Any ideas?...
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Hello! Can anyone give me ideas on exactly what constitutes a “failed” change? At my last company, if a change was implemented and failed, it was marked as “failed” and the change record was closed, a...
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Hi!
We are about to build our cmdb, and for discovering devices (Servers and PCs) in our net Siemens have sugested Miranda and HP have sugested Radia.
Wich other tools could be used instead of the...
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The annual ITIL conference season is almost upon us and with the latest round of itSMF conferences just around the corner!
I've estimated that there must be over 350 presenters across the US, Cana...
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Can anyone give me any insight into which templates you are using for ITIL process mapping in Visio. Do you feel like the current templates work for your ITIL processes. What additions in terms of s...
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Which is the best job site for uk? Can u tell me? I think JOBSETGO.co.uk is good....
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Hi,
I am creating a template to describe the processes by which we want to implement ITIL. I would also like to describe another elements of the framework as roles, applications, etc...
The fi...
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I'm happy to finally post this document I have been working on for the past 2 months:
http://erp4it.typepad.com/erp4it/fi...taArch-ITSM.doc
It's a lengthy (40 pages) analysis of ITSM and some...
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Hi!
I'm writing a research paper on PRINCE2 and need some information about its connection to ITIL.
So if anyone can give me a hint, I would be very appreciated!!!
I'm familiar with the ar...
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FREE 20 Page ITIL Foundation Study Guide.
For all ITIL foundation students I would like to provide you with a link to a FREE ITIL Foundations Study Guide.
As a recent student myself (I pass...
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We have an established procedure for change management, but recently issues have arisen for changes that are made during a troubleshooting process for severity 1's. Teams want to make the changes and...
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Hi,
I was analyzing various leading ITAM & ITSM products which might be suitable for hosted solutions/ ASP / data center model.
I encountered many questions from business model / sales poi...
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Just to introduce myself: I am the editor of the ITIL Newsletter . We are currently beefing this up and making it into a regular free subscription mailing list.
The purpose of this post? Essential...
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I have been asked to provide good reasons why the development function and the operational support functions, should be run by two completely different areas.
I've been asked to provide at least 6...
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I work as a consultant for a large international customer and we have short-listed Centrata and Newscale to host our Service Catalog .
Would anyone have any experience with either of these products ...
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