read article at http://www.itsm-made-easy.com/article/A2005-06.htm...
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Hi,
I wondering what people's thoughts are about combining ITIL Service Delivery processes and what the advantages and disadvantages are.
For instance, it is generally accepted that because of...
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We are engaged in a search to find a project manager to assist with the implementation of newScale's Service Catalog solution. I am having difficulty finding someone with this product experience. We ...
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hi,
I am writing a thesis about IT Service Management. One chapter refers to ITIL. I would be grateful, if someone give me Information, reasons about the following questions, that I have:
- What...
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hi,
I am a Student and I make a thesis with the theme: "The Use of Reporting as a Tool for helping IT Service Management in a Service Concern" (sorry, my english is not too good, I speak spanisch).
...
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Does anyone have any good information or know where I can source a process for an effective post change review. I am documenting a Service Delivery Plan and looking to get a good process written up....
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Hi,
how is ITIL certification applicable to a Data Center management role?
thanks...
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I need to put together a manual which illustrates a set of guidlines and precedures for submitting requests for technology and services.
I have had alot of difficulty locating any such extisting m...
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does itsm specifically define which processes are customer-facing? I've seen differences between ITSM providers as to which ones are 'customer-facing' or 'front-office' etc....
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wondering what experiences people have had with itsm implementation in outsourcing providers...to what extent do they customize processes on a client-by-client basis? how have they balanced the desire...
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Does anyone out there have any good examples of guidelines or instructions for Service Desk staff and L2/L3 support providers to use to guide them through the process of Incident classification and ca...
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Does anyone have a Capacity plan for IT Services to share.
Thanks...
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Does anybody have average effort estimates for implementing ITIL processes?
I am looking for a rough effort estimate by process. I am currently focussed on Service Level Management.
I realize...
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Hi everyone
If you have attained your ITIL Service Manager certificate might you be interested in posting your information and experience with us? The itSMF UK started last year a similar club - ...
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Hi everyone,
Did you all know there is a US exam institute designate in teh CSME.us who needs your help? Check them out and send any complaints you have to both these folks and the itSMF USA Cert...
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See
http://erp4it.typepad.com/erp4it/20...notes_on_i.html...
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I am currently in the process of reviewing vendors for our new ITSM software. can anyone point me in the direction of a website of company that has a method of determining the vendors reputation in t...
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Today an article of Darrick Lisle in ITSMWatch referred to "the overlooked process" in ITSM. And he meant Service Level Management.
I definitely agree that SLM is a crucial process: I always start m...
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Does anyone know of a training provider in the US running the BS15000 auditors course ?...
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Hi every body!
i am an iranian IT analyst,and my organizatrion decided to use ITIL for its functions,so i searched the net to find any case study about ITIL models,and advices,but i coulden't fin...
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As anyone who has implemented ITIL where previously it didn'exist would tell you, sometimes implementing ITIL is a pain in the neck in and of itself. The biggest barrier to the succesfull impleme...
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I regularly see commercial postings in this list and in similar lists, which - imho - is no problem: fact is that most of those postings contain the full name of the poster, so we can simply see t...
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I'm curious if some companies that are adopting ITIL have looked at ways of automating their service measurement calcualations. We are exploring the possibility of rolling up the data from our ma...
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i am just learning about ITIL and was wanting to get some input on how to start this process. Is the use of a consulting firm neccesary? i have mapped most of our processes out and documented. ...
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Any good comments about how to measure IT service from people management perspective of view? From the service result perspective of view, from industry, I know there are too many such as downtime...
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