I have published part 2 of my review of the ITIL Application Management volume here:
http://erp4it.typepad.com/erp4it/20...applicatio.html
This part of the review focuses on the technical...
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The definition page 173 of the OGC Service Support book for a Standard Change is really vague. I would be interested to have examples of what you all consider as Standard Changes in your companies...
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I was wondering if anyone has come across a good tool or template for mapping processes using ITIL terminology. I am currenlty using Visio to map processes but I am having to translate from one of th...
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*** Immediate Openings for ITIL Process Consultants ***
Positions available in NY, Atlanta and San Francisco
Our client is a Fortune 10 company, and provides customers the ability to ou...
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Just want an opinion here. If an incident is worked and a workaround to the incident is found while the problem is worked, can the incident be closed??
As I read this in the ITIL blue book I un...
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Is it a CMDB? A metadata repository? They don't call it either; it's the "IT Data Warehouse."
DB2 Magazine (a freebie one gets with Intelligent Enterprise) has a GREAT four-page article by VP ...
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I have posted the first section of a two-part commentary on the ITIL "Gold" or "Yellow" volume on Application Management. http://erp4it.typepad.com/erp4it/20...old_volume.html
Comments appreci...
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I have published some notes on IT service management reporting here .
For what it's worth.
-Charlie
...
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I would like to use this message thread as a tool to generate ideas for future conference presentations, possible white papers, and even possible discussion topics on this message forum.
I wou...
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Are there any good resources for developing a customer friendly "IT Services" Catalog?...
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I am wondering how many of you out there actually explicitly specify various security requirements in your SLAs. I know of references in the SLAs to the Enteprise Security Policies but would like...
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from www.erp4it.com
Model Driven Configuration Management
Charlie Betz
Configuration Management is a key part of IT Service Management. The major process frameworks (ITIL, COBIT, CMM) ...
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Hi all,
What are the best sources on the history of ITIL, ITSM, and ITSMF? Is anything written?
Here is what I have heard:
The UK Thatcher government in the 1980s wished to "audit" govern...
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I currently have a foundation certification in ITIL as well as a Problem Management Practitioner certification and a Master’s degree in Engineering Management. I have been looking for contract or ...
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For those of us that attended the UCSD conference on 2/20, we came away with a lot of thoughts on how to optimize our technology and processes and how to begin tackling legislative and regulatory ...
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Hi,
I lead the metadata capability for a Fortune 100 retailer. I've been trying to determine what distinction (if any) there is between metadata and configuration management. Does anyone have any ...
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I am a firm believer that small organizations have the ability to help create the momentum ITIL and ITSM need to be successful in the US. Accordning to the Small Business Committee (located in the US...
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Why do we see IT Service Management Foundation Certificate and IT Service Management Essentials? What is the history and which one, if either, is the correct way?
Also, does this hold true with M...
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I hear that President Bush was hot on the heels of the DC show.
But I didn't hear much about what went on before he arrived.
Anyone got any good reports?
...
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